Mandate of the CAAP-Île de Montréal:
Support, assist and accompany tenants that live in a Private Seniors' Residence (PSR) on the island of Montréal
Who can communicate with our CAAP ?
Anyone – tenant, close relative, caregiver or future tenant – may contact our CAAP to receive services according to their needs, when the Private seniors’ residence (PSR) is located on the Island of Montreal.
If you have any questions regarding your lease in a private seniors’ residence (PSR), CAAP-Île de Montréal can help you. Our CAAP provides personalized support services in order to :
- Inform you about the rights and obligations of PSR tenants on the Island of Montreal.
- Assist and accompany you at a conciliation meeting.
- Assist and accompany you throughout the procedures of the Tribunal administratif du logement (TAL-Rental board).
Document on Private Seniors’ Residence (PSR)
(known in French as Résidence privée pour aînés, RPA)
Access to our support services regarding tenant’s lease
(Document PSR english.pdf)
The Government have launched two simple and accessible guides aimed at informing current and future lessees in private seniors’ residences (PSRs) about their rights and obligations under the lease.
(Guide_Signing a lease in a PSR_En.pdf)
(Guide_Being a lessee in a PSR_En.pdf)
Upon request, our CAAP offers group information sessions about rights and obligations as a tenant, free of charge.
Here is the file you must complete if you wish to have a free information session regarding private seniors’ Residence (PSR).
You can also contact us at CAAP-Île de Montréal
CAAP-Île de Montréal
4900, rue Jean Talon Ouest, suite 210
Montréal (Québec)
H4P 1W9
Local number : 514 861-5998, extension 2
Fax number : 514-861-5999
Email: inforpa@caapidm.ca
Please note, due to our staff variable working hours,
it would be better to make an appointment
before you come to our office.
Online application form at inforpa@caapidm.ca
The information gathered by CAAP-Île de Montréal is free and confidential.
By requesting services from CAAP-Île de Montréal, you agree to provide the personal information necessary to respond to you. Your consent allows us to communicate with you. Our Privacy Policy, published on our website, ensures the protection and security of your information.